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Optimizing Organizations via Outsourcing & Offshoring (Stephen Sopko 2006)
A presentation originally developed by Stephen Sopko in 2005, updated in June 2006 to integrate lessons learned from outsourcing and offshoring best practices. Available as a PDF presentation only.
Transforming Contracts Organizations: Three Things to Do Right Now (Stephen Sopko 2006)
Use existing tools in your company to expedite the reinvention of your sales contracts or procurement organization. Do it soon, before others do it for you...
What to Do if You or Part of You is Outsourced (Karen Sopko 2005)
Maybe the whole job is being outsourced or, increasingly, just a part of the job. Tips on giving yourself a job makeover, and preparing for an outsourcing exercise.
Six Challenges to Hiring a Negotiator (Stephen Sopko 2005)
When hiring a negotiator, HR professionals are shocked that the successful candidate always wants to negotiate the offer. The fact that they want to negotiate their salary is a result of these challenges. In order to hire and retain the best, you need to understand the challenges, and modify your hiring process to meet them.
The Cadillac Service Desk Problem (Karen Sopko 2005)
How do you justify the best service that money can buy? What is exemplary service worth? Does it make sense to buy and maintain a Cadillac just to do the run rate stuff? After all, how can an internal support group add to the bottom line?
Basics of Business Etiquette (Stephen Sopko 2002)
Are You Ready to be Served? (Key Questions Before You Outsource) (Karen Sopko 2002)The new P's & Q's on money, meetings, email, and people.
In the corporate environment it is difficult to answer the most basic questions around outsourcing; whether for IT systems, software, services, or facilities. So much of the hype and tension around outsourcing is related to hearsay and individual experience.
Leading Through Catastrophe (Stephen Sopko 2001)
In case anyone missed it, the bubble has burst. The Huns are pouring over the border, and the new-economy is in full retreat before the forces of reality. Managers who were successful at spin and shuffling projects are panicked. Message boards are full of employees wanting vision, empathy, open communication, and focus – in short, they want leadership, and the successful new-economy managers are not delivering.
How to Write a Bad Information Technology Deal (Stephen Sopko 2000)
The complexity of IT deals, new business models, and pace of change in the industry leads to documents that are unwieldy, convoluted, and obsolete on the day they are signed.
Service Level Agreements in the ASP Business Model (Stephen Sopko 2000)
Many thanks to our editor Julie Bou at
Bear In Mind Communications